FAQs
What does “100% raw hair” mean at NoireLuxe?
At NoireLuxe, raw hair means hair that has never been chemically processed, steam-altered, or coated with silicone. Our hair is sourced from single donors, preserving its natural texture, strength, and movement.
Because raw hair is untouched, it behaves like real hair—responding naturally to water, humidity, heat, and proper care.
Why is NoireLuxe priced higher than other hair brands?
Our pricing reflects:
- Ethical, small-batch sourcing
- Single-donor raw hair
- Minimal processing to preserve texture integrity
- Longevity designed for multiple installs over several years
This is not disposable hair. It is an investment in quality, authenticity, and longevity.
How long does NoireLuxe hair last?
With proper care, NoireLuxe hair can last 3–5+ years.
Because our hair is raw, it improves over time—maintaining softness and fullness rather than degrading like mass-produced extensions.
Will the texture look exactly the same as the photos?
Each NoireLuxe bundle is unique. Slight variations in wave and curl patterns are natural and expected with authentic raw hair.
These variations are a hallmark of quality, not a defect. We carefully match textures within each order to ensure a cohesive, seamless look.
Can I color or bleach the hair?
Yes. Our raw hair can be colored, toned, and customized by a professional stylist.
Because the hair is unprocessed, it responds beautifully to color—but improper processing may affect longevity. We recommend working with a stylist experienced in handling raw hair.
Does the hair shed or tangle?
Minimal shedding is normal, especially after cutting wefts.
Excessive shedding or tangling is typically caused by:
- Improper installation
- Cutting wefts instead of folding
- Product buildup
- Lack of moisture
With proper care, NoireLuxe hair remains smooth, manageable, and long-lasting.
How many bundles do I need?
Bundle needs vary by length and desired fullness:
- 12”–16”: 2 bundles
- 18”–22”: 2–3 bundles
- 24”+: 3+ bundles
For fuller or layered looks, we recommend sizing up.
Are your wigs ready to ship?
Most of our wigs are made to order.
This allows us to maintain quality control, texture consistency, and proper density. Processing times are clearly stated on each product page and reflect the craftsmanship required to deliver a premium unit.
When will I receive my order?
Orders are processed within 5–7 business days to allow for quality checks and careful handling.
Please note:
- Custom or made-to-order items require additional processing time
- Orders placed during major launches, promotions, or high-volume periods may experience extended processing
Shipping timelines begin once your order has shipped.
Are clip-ins and ponytails made with the same quality hair?
Yes. Our clip-ins and ponytails are crafted using the same premium raw hair as our bundles.
They are designed for repeat wear, seamless blending, and long-term use—making them ideal luxury add-ons or standalone investments.
Can I cancel or modify my order after placing it?
Once an order is submitted, it cannot be canceled, modified, or refunded.
Because our products are prepared and processed immediately to maintain hygiene and quality standards, we strongly encourage customers to review all order details carefully before completing checkout.
I forgot to use a discount code. Can it be applied after purchase?
Discount codes cannot be applied retroactively.
Once your order has been confirmed, pricing and promotions are final. Please ensure all discount codes are entered and applied prior to submitting your order.
Do you offer refunds or exchanges?
Due to the hygienic nature of hair extensions, all sales are final once hair has been opened or installed.
If you experience an issue with your order, please contact our support team within 48 hours of delivery with photos and your order number so we can review your concern
How should I care for my NoireLuxe hair?
We recommend:
- Using gentle, sulfate-free shampoos
- Deep conditioning regularly
- Avoiding excessive heat
- Proper storage when not in use
Detailed care instructions are included with every order
Is NoireLuxe hair suitable for protective styling?
Absolutely. NoireLuxe products are designed to enhance and protect natural hair, allowing for low-manipulation styling without sacrificing a realistic, elevated appearance.
Is NoireLuxe right for me?
NoireLuxe is best suited for women who:
- Value quality over quantity
- Understand raw hair requires care
- Prefer long-term investment pieces
- Appreciate craftsmanship and authenticity
If you are seeking heavily processed or short-term hair solutions, NoireLuxe may not be the right fit—and that’s okay.
🖤 FINAL NOTE
At NoireLuxe, luxury means transparency, intention, and longevity. Our FAQ exists to ensure you feel confident, informed, and aligned before purchasing.